Find the right answer for your friend.
We collected the most common questions, from bookings to partnerships, in two clear sections.
For customers
Answers about choosing services, bookings, pet profiles and payments.
How can I book a service?
Choose a service and partner in the catalogue, select an available date and time, then complete your contact and pet details to send the booking.
Can I book without registering?
Yes. You can book as a guest with your name, phone number and basic pet details. Creating an account lets you save pet profiles for future bookings.
How do I know a partner is trustworthy?
The public catalogue only shows partners reviewed and approved by Can Dostu administrators. You can compare profiles, services, prices and real customer reviews before choosing.
How do I change or cancel a booking?
Keep your booking number and contact the service partner as early as possible to change the time or cancel. Their contact details appear on the service and booking pages.
How does payment work?
The starting price is shown before booking. Until online payment is enabled, confirm the final payment method with the partner; you should not be asked to use a method not shown on the platform.
Why create a pet profile?
A pet profile stores the name, species, breed, birth date, weight and notes. You can select it during booking instead of entering the details again.
For partners
Information about applications, approval, services, schedules and settlements.
How do I apply to become a Can Dostu partner?
Complete your account and business details on the Become a partner page. Applications start as pending and only appear publicly after administrator review.
How does approval work?
The Can Dostu team reviews your business and contact details. We contact you if more information is needed; approval enables the vendor panel and public visibility.
Can I manage my own services and prices?
Yes. An approved partner can create services, add titles and descriptions in three languages, and manage pricing, duration, requirements and gallery images.
How do I manage availability and working hours?
Set weekly hours and special open or closed dates in the vendor panel. The system considers service duration and existing bookings so customers only see genuinely available slots.
Where can I see bookings?
The Bookings area in your vendor panel only shows orders for your business. You can review the customer or guest, pet, service, local time and booking status there.
How are commission and settlement terms set?
Commission is not automatically the same for every partner; an administrator sets it on the vendor profile according to the agreed terms. No unagreed extra deductions are applied.
Found your answer? Choose the right service for your friend.
Compare approved partners or add your own business to the Can Dostu platform.